LASERTRON provides our existing laser tag clients and developer clients with a manual of over 15 years of real-world management and operations knowledge.

This 250 plus page manual is continuously updated and is available on CD. It was developed for and is currently utilized to manage and operate our LASERTRON entertainment center in Buffalo, New York.

Contents include:

Management Leadership Systems

1. No Excuses (Be Solution Oriented)
2. Team Building - Get the Right People on Your Team
3. Develop the Right Knowledge and Experience
4. Focus on the Right Things
5. Persistence to Stay Focused on the Right Things
6. Tap Into Everyone's Experience and Knowledge
7. Change when the Evidence is Clear (Listen to the Market Place)
8. Provide the Right Tools to Succeed for the Right People on Your Team
9. Decisive Decision-Maker Tools
10. Quarterly Management & Staff Evaluations for Staff Members & Management
11. Quarterly Accomplishments, Assigned Projects, Education, Team Assists
12. Daily Actions of Management
13. Planning "The most important question to ask everyday is the following:"
14. Courage and Commitment to stay focused and "Make It Happen"

Operational Systems

1.Site Selection
2. Entertainment Center Layout
3.Systems for Creating and Delivering the Best Products and Guest Experiences
4. Hiring and Training Systems
5. Maintenance Systems
6. Guest Service Systems
7. Guest Feedback Systems
8. Implement a Bonus or Incentive System for Management and Staff
9. Marketing and Sales Systems
10. Information and Accounting Systems
11. Capital Investment and Capital Reinvestment Systems

Summary: Laser Tag - "Do it Right the First Time"

Appendix - I: LASERTRON Facilitator Guide
Appendix-II: Weekly Preventative Maintenance Procedure
Appendix - III: Opening Dialogue & Intro to Management
Appendix - IV: Introduction to Team Building & Stress Relief Program
Appendix - V: Team Building & Stress Relief Program
Appendix -VI: Educational Program